Refund policy

Last updated: November 5, 2026

30-day returns

If the shoes don't fit or your little one doesn't love them, you can return them within 30 days of delivery for a full refund of the product price.

Free size exchanges

Need a different size? Email us within 30 days of delivery and we'll send the new size at no extra cost.

How to start a return or exchange

Email support@wearlittlesteps.com with your order number and the reason. We'll reply within 24 hours with the return address and next steps. Please don't send items back before you hear from us.

Condition

Shoes should be clean and in their original condition. For hygiene reasons, please let us know right away if a pair arrives damaged, and send a photo so we can fix it fast.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll send a replacement or a full refund, including shipping, and you won't need to return anything.

Return shipping and refunds

For change-of-mind returns, return shipping is paid by the customer and the original shipping charge isn't refundable. Once we receive the return, we refund the product price to your original payment method within 5 business days. Your bank or card issuer may take a few more days to show it.

Black Friday offer

If you return part of an "every 3rd pair free" order, the refund is based on the price you actually paid for the pairs you return.

Questions

Email support@wearlittlesteps.com. We reply within 24 hours.